Customer Service Advisor

Customer Service Advisor Location: Cambuslang - G72 7EL Salary: £27,000 - £28,000 per annum Job Type: Full-time | Temp to Permanent Are you passionate about delivering outstanding customer service and building lasting relationships? We're looking for a friendly, proactive Customer Service & Connections Advisor to join a busy and supportive team in Cambuslang. This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems, and making a real difference. If you're looking for a role where no two days are the same and there's genuine opportunity to secure a permanent position, we'd love to hear from you. What you'll be doing * Acting as the first point of contact for customer enquiries via phone, email and online channels. * Providing accurate information and resolving customer queries efficiently. * Building strong relationships with customers and ensuring an exceptional customer experience. * Maintaining accurate customer records and updating internal systems. * Escalating complex issues when required and seeing them through to resolution. * Supporting customer onboarding and account management activities. * Working closely with colleagues across the business to deliver the best possible service. * Identifying ways to improve processes and enhance the customer journey. What we're looking for * Previous experience in a customer service, contact centre or customer advisor role. * Excellent communication and relationship-building skills. * A calm, professional approach with strong problem-solving abilities. * The ability to prioritise workloads in a fast-paced environment. * Strong organisational skills and attention to detail. * Confident using Microsoft Office and CRM/customer management systems. * A positive attitude and a genuine passion for helping customers. What's in it for you? * Salary of £27,000 - £28,000 per annum * Temp-to-permanent opportunity with long-term career prospects. * Full training and ongoing development. * Generous holiday allowance. * Friendly, supportive team environment. * The opportunity to develop your career within a well-established organisation. If you enjoy delivering exceptional customer service and are looking for your next opportunity in a collaborative and rewarding environment, we'd love to hear from you. Apply today