Contract Manager

We are recruiting for a Contract Manager to lead a supported housing service for adults with complex needs.

Interested in this role You can find all the relevant information in the description below.
This is a rewarding leadership opportunity for an experienced housing or support services professional who is passionate about delivering high-quality, person-centred services. The successful candidate will be responsible for overseeing service delivery, leading a staff team, maintaining contractual performance standards, and ensuring residents receive the support needed to move towards greater independence.

As Contract Manager, you will:
Lead and manage a supported housing service, ensuring contractual targets and service standards are achieved.
Provide effective leadership, supervision, coaching and development for frontline staff.
Ensure residents are provided with a safe, supportive and inclusive environment that promotes independent living.
Oversee risk management, incident response and safeguarding processes across the service.
Ensure support plans, risk assessments and resident records are accurate and regularly reviewed.
Build strong relationships with external agencies and stakeholders including health, probation, social care and community partners.
Monitor service performance and contribute to continuous improvement initiatives.
Investigate complaints, manage service-related concerns and support formal staff processes where required.
Support recruitment activities, including interviewing and onboarding new team members.
Participate in an out-of-hours management on-call rota.

We are looking for someone who has:
Experience managing services that support vulnerable adults, homeless individuals, or complex-needs client groups.
Previous experience leading and developing staff teams.
Strong knowledge of sasafeguarding, health and safety, risk management, and service compliance.
Experience completing and reviewing support plans, risk assessments, and performance information. A good understanding of housing support, hhomelessness, recovery-focused services, or psychologically informed approaches.

Confidence managing challenging situations, incidents, and crisis responses.
Excellent stakeholder management and partnership working skills.
The ability to identify service improvements and drive positive outcomes for residents and staff.

Salary of approximately £39,000 per annum.
Pension scheme with employer contribution.
Annual leave entitlement increasing with service.
Health cash plan covering a range of wellbeing services.
Ongoing training and professional development opportunities.
Interest-free season ticket loan following probation.
Life assurance cover.

This role manages a supported accommodation service for residents with complex needs.
Experience within homelessness, supported housing, substance misuse, mental health, criminal justice or related services would be highly advantageous.
The position combines operational service management, people leadership and partnership working responsibilities. xwzovoh
Participation in an on-call rota is required.