Customer Account Executive

An exciting opportunity has arisen for a Customer Account Executive to join the team on a 12-month maternity cover contract. This role is ideal for a customer-focused individual who enjoys building strong client relationships, solving problems and delivering excellent service in a fast-paced environment. The successful candidate will be responsible for managing a portfolio of clients, acting as a key point of contact and ensuring customer requirements are fulfilled accurately. Key Responsibilities: * Develop and maintain strong relationships with assigned clients. * Manage customer orders, ensuring requirements are met accurately and on time. * Communicate proactively with clients to manage expectations and provide updates. * Investigate and resolve customer queries and complaints through to completion. * Collaborate with internal departments to deliver service excellence and meet agreed service levels. * Support service improvement initiatives through data analysis and customer insight. * Ensure compliance with contractual requirements and company processes. The ideal candidate will have: * Previous experience in a customer service environment (2+ years) * Excellent communication and relationship-building skills. * Strong organisational skills with the ability to manage multiple priorities. * A calm, confident, and proactive approach to problem-solving. * Excellent attention to detail. * Good working knowledge of Microsoft Office This is a fantastic opportunity to join a supportive team and gain valuable experience within a customer-focused, relationship-driven role