Senior Waiter/ess - Jumeirah Carlton Tower

About Jumeirah

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool.

About the Job

An exciting opportunity has arisen for a Senior Waiter / Ess to join Jumeirah Carlton Tower.

The main duties and responsibilities of this role include:

• Greet guests warmly, escort them to their tables, and provide information about seating arrangements.
• Explain menu items, including preparation methods and ingredients. Address any inquiries about allergies or dietary restrictions.
• Inform guests about daily specials and promotions not listed on the menu, ensuring they are aware of all available options.
• Verify guests' identification to ensure compliance with legal age requirements for alcohol service, adhering to local laws.
• Take accurate food and beverage orders, noting any special requests, and communicate these promptly to the kitchen and bar staff.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Higher Secondary School Certificate or equivalent country-specific qualification.
• Basic Food Hygiene and Safety certification.
• 1–2 years of experience in Food & Beverage service, ideally within a luxury hospitality environment.
• Strong communication and interpersonal skills, with a guest-focused approach.
• Ability to work efficiently in a fast-paced environment while maintaining high service standards.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire
• Meals on duty!

Jumeirah is committed to a respectful and inclusive recruitment process. xwzovoh Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.