Complaints Handler

🚗 We’re Hiring: Complaints Handler – Enfield

💰 Salary: £30,000 – £36,000 per year

We’re looking for a Complaints Handler to join our rapidly growing Car Supermarket in Enfield, stocking over 1,500+ pre-owned vehicles. This is a fantastic opportunity offering a competitive basic salary of up to £30,000 (DOE) and a realistic first-year OTE of £36,000+.

Job Title: Complaints Handler

Department: Aftersales

Reporting to: Aftersales Manager

🔧 Key Responsibilities:

• Managing customer complaints via email, phone, and in person
• Handling a high volume of inbound and outbound calls daily
• Meeting deadlines and closing aftersales tickets efficiently while maintaining high service standards
• Booking vehicles in for repairs and advising customers on timelines
• Gaining authorisation for additional work when required
• Negotiating repair fees and parts pricing with external providers
• Delegating repairs internally and liaising with the Warranty Company
• Arranging refunds for customers when applicable
• Completing all related administrative duties (courtesy car agreements, repair estimates, reports, etc.)
• Ensuring compliance with FCA rules and regulations

🕒 Working Hours:

• Monday to Friday: 08:30 – 17:30
• Every other Saturday

💼 Compensation & Benefits:

• Basic salary up to £30,000 (depending on experience)
• OTE £36,000+
• Company events

📍 Location:

• Enfield EN3 (must be able to reliably commute or relocate before starting)

✅ Requirements:

• Minimum 1 year experience in Aftersales/Complaints (required)
• Minimum 2 years experience in the motor trade (required)
• Experience in Car Sales/Customer Service (preferred)

📌 Job Type: Full-time

📍 Work Location: In person

If you’re passionate about customer service and thrive in a fast-paced automotive environment, we’d love to hear from you!