Office Administrator

Office Administrator Assignment: Temporary to Permanent Hours: Monday to Friday, 8:30am–5:00pm Lunch: 30-minute unpaid lunch break Pay Rate: £14.95 per hour Location: On-site About the Role We are looking for a friendly, compassionate and adaptable Office Administrator to join a team on a temporary-to-permanent basis. The successful individual will be empathetic, and have a warm approach when speaking with the customers. This is a varied role where no two days are necessarily the same. You will provide essential administrative and customer service support, helping to ensure prescriptions are processed efficiently and customers receive a friendly and professional service. The role involves communicating with customers and healthcare professionals, and nurses. As you may be supporting vulnerable individuals, a warm, patient and sympathetic approach is essential. Key Responsibilities Processing and managing orders accurately and efficiently via email and over the phone Handling incoming calls and responding to customer enquiries Managing emails and correspondence using Outlook Providing excellent customer service and administrative support Liaising with healthcare professionals, and nurses regarding prescriptions Requesting prescriptions when required Completing prescription hand-cutting duties Assisting colleagues with other tasks and duties as required Adapting to changing priorities and supporting the wider team where needed Skills & Experience Previous customer service and/or administration experience is beneficial Prescription endorsement experience would be beneficial but is not essential Full training will be provided Excellent communication and organisational skills A warm, caring and sympathetic approach, particularly when dealing with vulnerable customers Ability to work as part of a team and provide support where required Flexible and adaptable approach, with the ability to respond to changing daily requirements Good attention to detail and accuracy Non-smoker What We're Looking For The successful candidate will be approachable, reliable and compassionate, with a genuine desire to provide a high level of service. You should be comfortable working in a busy environment where priorities can change throughout the day