Service Manager

About AMP Automation AMP Automation is a dynamic and growing engineering and automation solutions company based in Gainsborough, Lincolnshire. We design and deliver innovative automation systems that help our clients improve efficiency, productivity, and performance across a range of industries. As we continue to expand, we are seeking an experienced and commercially driven Service Manager to lead our Aftersales department and deliver an exceptional post-sale experience to our customers. Role Overview This is an office-based role for a motivated and well-rounded manager who combines strong leadership skills with a proactive, sales-minded approach. As Service Manager, you will take full ownership of the Aftersales department — overseeing spare parts, service, repairs, and customer service operations — while driving revenue growth through proactive customer engagement, service contract development, and strategic selling initiatives. Yo Key Responsibilities Departmental Leadership & Management * Supervise day-to-day operations across the Spares and Service department, ensuring team objectives and sales goals are consistently met * Lead, motivate, and develop the aftersales team, conducting regular appraisals and performance reviews to identify training needs and opportunities for growth Aftersales Revenue & Business Development * Proactively sell spare parts, service contracts, and support packages through regular and structured customer contact, including cold calling and follow-up outreach * Set up and manage service contracts with new and existing customers, maximising recurring revenue opportunities * Chase and convert outstanding quotes in a timely and professional manner to maximise win rates Spares & Parts Management * Ensure all spare parts enquiries are quoted accurately and in a timely manner * Monitor delivery times for spares orders, liaising with the production team to ensure on-time fulfilment * Maintain and update spare parts price lists on the MRP system, assessing costs to manufacture and source parts and components Customer Service & Satisfaction * Create and maintain effective customer service procedures, policies, and standards to ensure a consistent and timely response to all customer enquiries * Handle customer complaints and concerns quickly and professionally, protecting customer relationships and encouraging repeat business Administration & Systems * Manage and update invoices, process new orders, and maintain accurate inventory records * Develop a strong working knowledge of the MRP systems in use and ensure data accuracy across all departmental records Skills & Experience Essential * Proven experience in a service, aftersales, or customer services management role * Strong commercial and sales-minded approach with the ability to identify and drive revenue from within an existing customer base * Confident communicator with the ability to cold call, chase quotes, and engage customers proactively * Excellent leadership skills with experience managing, developing, and appraising a team * Confidence, patience, tact, and diplomacy when handling difficult situations or customer complaints * Strong organisational skills with the ability to manage multiple priorities simultaneously * Computer literate and proficient in Microsoft Word, Excel, and PowerPoint * Ability to work under pressure and maintain high standards in a fast-paced environment * Strong creative thinking and problem-solving skills Desirable * Industry knowledge within engineering, automation, or manufacturing * Familiarity with CRM and MRP systems * Experience developing aftersales strategies, service contract offerings, or customer retention programmes. What We Offer * Competitive salary, commensurate with experience * Bonus Scheme * A role with genuine influence over the direction of the Aftersales department * A supportive and collaborative working environment How to Apply If you are an experienced aftersales professional with strong leadership skills and a proactive commercial mindset, we would love to hear from you. Please send your CV and a brief covering letter outlining your relevant experience and why you are interested in this role to: AMP Automation | Gainsborough, Lincolnshire Full JD on request