Lead Officer - Housing ICT (Cx Housing)

CSS are currently recruiting for a Lead Officer - Housing ICT (Cx Housing) which offers remote working in Epping. The role may require occasional site presence dependent on the business needs. Part-Time, 3 days per week. The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate: * Rent Accounting * Case management and tasks /workflows / forms. * CRM * Reporting – to include SSRS (strong SQL skills – intermediate / advanced). Power BI experience would be useful * Integrations and interfaces – Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM. * CX User Training * Managing upgrades, ideally 25.x (version that supports the Customer Portal) * Customer Portal Also, must have some understanding of the following: * Assets * Functional units * Users and Roles * Contact groups * System schedules * Arrears policies * An understanding of allocations would also be useful. Please contact Emma at CSS for any additional details and to apply