L2/ L3 Support Engineer - Azure & Hyper-V

IT Support Engineer (2nd / 3rd Line) - Azure & Hyper-V

The company
Our client is an established Managed Service Provider supporting a varied portfolio of business customers. They're growing their technical team and are looking for a 2nd / 3rd Line Engineer with strong Azure and Hyper-V experience.

The role
You'll provide 2nd / 3rd line support to multiple client environments, remotely and on-site. You'll own incidents through to resolution and handle escalations from 1st line. You'll also contribute to infrastructure and cloud migration projects.

Key responsibilities

Deliver 2nd / 3rd line support across on-premise, Azure and hybrid environments
Administer and troubleshoot Hyper-V hosts and virtual machines
Support Azure infrastructure, including VMs, storage and Entra ID
Manage Windows Server, Active Directory, DNS and DHCP
Support Microsoft 365, including Exchange Online and SharePoint
Work tickets through an ITSM/PSA platform to SLA
Assist with backup, disaster recovery and migration projectsWhat you'll need

Proven 2nd line experience, ideally within an MSP
Strong hands-on Hyper-V experience
Practical experience supporting Microsoft Azure
Solid Windows Server and Active Directory knowledge
Experience with Microsoft 365 administration
Confident communicating with customers and prioritising a varied workload
Availability to join an out-of-hours support rotaNice to have

AZ-104 (Azure Administrator)
Experience with ConnectWise or a similar PSA/RMM tool
Exposure to firewalls, VPNs and general networking

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