Customer Representative

Role Overview

As a Customer Representative, you'll be the face of Ascent, visiting customers and helping reconnect them with the support available from their lender. This is an active, field-based role, ideal for individuals who enjoy meeting people, working independently, and managing their own workload.

Working across your designated territory, you'll manage your own diary while delivering a professional and empathetic customer experience. The role offers a high degree of autonomy and requires flexibility, including evening and weekend visits when required.

No two days are the same, making this an ideal opportunity for individuals who enjoy working in a fast-paced environment, building rapport with people from all walks of life, and achieving positive outcomes for customers and clients alike.

Your responsibilities will include:

• Reconnecting customers with their lender and encouraging positive engagement.
• Supporting customers in discussing their financial circumstances.
• Gathering accurate information from customers and relevant third parties.
• Identifying potentially vulnerable customers and escalating concerns appropriately.
• Identifying complaints and e...