Service Advisor

Service Advisor - Oxford £32,000 Basic | £39,000 OTE + Excellent Benefits Full-Time | 45 Hours per Week (Including Saturday Mornings on a Rota Basis) Take the next step in your automotive career with one of the UK's most respected automotive groups - a business that truly values both its customers and its people. Our client is seeking a professional, customer-focused Service Advisor to join their successful Oxford dealership team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service from start to finish. The Role As a Service Advisor, you will be the key point of contact between customers and the workshop, ensuring every customer journey is smooth, efficient, and professional. Your responsibilities will include: Welcoming customers and delivering a first-class front-of-house experience Keeping customers fully informed throughout the service and repair process Managing bookings, follow-ups, and customer communications proactively Advising on vehicle maintenance, repairs, and service plans Completing administrative tasks accurately and efficiently Building long-term customer relationships through outstanding service and attention to detail Working closely with technicians and the wider aftersales team to ensure seamless vehicle handovers and collections About You We're looking for someone with excellent customer service skills and a genuine passion for delivering a positive customer experience. You will ideally have: Previous experience within the automotive industry or a strong customer service background Excellent communication and organisational skills The ability to manage multiple tasks and prioritise effectively in a busy environment A calm, professional approach under pressure Confidence using internal systems and updating customers regularly A proactive, team-oriented attitude with strong attention to detail Most importantly, you'll be someone who takes pride in creating an exceptional experience for every customer, every time. What's on Offer Competitive salary with an achievable bonus structure 25 days annual leave plus bank holidays, increasing with service Manufacturer training and ongoing career development opportunities Life assurance and a contributory pension scheme Employee discounts on vehicle purchases, servicing, and lifestyle benefits Access to an exclusive rewards and shopping perks platform A supportive and professional working environment with genuine progression opportunities If you're passionate about customer service and looking to build your career with a leading automotive group, we'd love to hear from you