Technical Sales Administrator

Office based Monday to Friday 9am - 5pm

You will take ownership of the incoming customer communication, making sure that any existing or new customer queries or issues are processed and resolved in a timely matter exceeding the customers expectations.

Your responsibilities will include:

Manage incoming calls and emails and signpost to relevant staff

Own the customer service in the business and log all feedback, issues and resolve complaints

Process technical support issues and troubleshoot internally and with OEM support functions and software

Assist testing and commissioning of the CRM to replace manual processes

Logging and tracking and resolving complaints.

Customer-focused, with a genuine desire to deliver a great customer experience

Highly organised, reliable and able to manage your own workload

Curious and willing to learn new technical products, systems and processes

A logical problem solver who enjoys getting to the root cause of an issue

Comfortable working with CRM systems, Microsoft Office and other digital tools TPBN1_UKTJ