Customer Service Advisor

Customer Service Advisor This is an excellent opportunity to join an established independent property business as a Customer Service Advisor in Weston-Super-Mare You'll take responsibility for managing a portfolio of residential rental properties, working closely with landlords, tenants and contractors to ensure tenancies run smoothly and properties are well maintained and fully compliant. This is a varied and hands-on role, ideal for an organised and proactive property professional who enjoys building relationships, solving problems and delivering a high level of service. The Role * Manage a portfolio of properties, acting as the main point of contact for landlords and tenants. * Coordinate repairs and maintenance, working with contractors to ensure issues are dealt with efficiently. * Manage tenancy renewals, rent-related matters and the end-of-tenancy process, including deposits. * Build strong relationships with landlords and tenants, resolving queries and delivering a consistently high level of service. * Work closely with the wider team About You We're looking for an organised and proactive individual who is confident managing a busy workload, dealing with landlords and tenants and resolving issues effectively. You'll have: * Strong customer service and communication skills. * Excellent organisation and the ability to manage a busy workload. * A proactive approach with the confidence to solve problems and use your own initiative. * Knowledge of lettings legislation and property compliance would be advantageous. What's on Offer * Package: £27,000 - £30,000 * Company pension. * Training and support towards professional qualifications. * Genuine opportunities for career progression. * Supportive working environment within an established independent agency. About Walker & Sloan Walker & Sloan are a B Corp Certified recruitment business specialising in Property, Construction and the Built Environment. We work closely with clients across the UK and handle all applications with complete confidentiality