Customer Success Executive

Role details

Salary: £28,000 to £30,000 pa DOE
Contract: permanent, 40hrs, Mon-Fri
Location: hybrid - Wargrave and home working
Reports to: Business Development Manager
Benefits: company pension, wellness programmes, flexitime, company events, bonus structure, free on-site parking

About us

Premium car parks is a small, local business providing safe and secure parking across town and city locations, offering bespoke personal and company packages for regular business parking requirements. We are now looking for an Customer Success Executive to join our growing team.

Purpose of the role

Build relationships. Create opportunities. Make an impact.

We're looking for an enthusiastic and proactive Customer Success & Account Manager to join our growing team.

This is an exciting opportunity for someone who enjoys building strong client relationships while also spotting new business opportunities.

As the primary point of contact for a portfolio of business and individual clients, you'll ensure our customers receive an outstanding experience from day one. Alongside managing existing relationships and handling inbound enquiries, you'll play an important role in supporting business growth through referrals, cross-selling, and new business development.
Working closely with our Business Development Manager, you'll help grow our commercial pipeline by nurturing leads, identifying opportunities, and confidently reaching out to prospective clients, including an element of outbound cold calling.

What you'll be doing

No two days are the same, but your responsibilities will include:

• Managing relationships with a portfolio of business and individual clients, becoming their trusted point of contact.
• Delivering an excellent customer experience by responding to enquiries and providing ongoing support.
• Contacting new customer sign-ups to introduce our services and encourage referrals.
• Following up on inbound enquiries and converting interest into new business opportunities.
• Proactively identifying opportunities to cross-sell and upsell relevant services to existing clients.
• Making outbound calls to prospective business clients to generate new opportunities.
• Building and maintaining contact lists through marketing campaigns, networking, and market research.
• Growing our presence on LinkedIn through networking, direct messaging, and engaging content.
• Supporting local marketing initiatives, including community leafleting days and following up with nearby businesses.
• Researching and targeting key corporate accounts, local authorities, and larger organisations.
• Identifying decision-makers and building relationships with the right contacts to create future opportunities.
• Working closely with the Business Development Manager to support sales activity and achieve team objectives.

Key attributes and experience

The successful candidate will need to demonstrate the following:

• Ideally you will have experience with account management
• Ability to use initiative and think proactively
• Able to work well under pressure
• Excellent MS Office application skills
• Effective and confident communicator - clear and concise written and spoken communication skills
• Good telephone manner
• Confident in challenging both internal and external stakeholders
• Relationship builder

Our company and culture

Premium car parks is committed to equity, diversity, and inclusion, and to ensuring a positive, safe, and respectful environment which promotes the wellbeing and dignity of our employees, partners, suppliers, and those whose interests we represent. We are committed to promoting a positive and inclusive working environment that has a diversity of people and views, and one that supports our culture of collaboration and curiosity.