Customer Service Coordinator

Job Title: Customer Service Coordinator Location: Loughborough MUST drive Salary: £30,000 - £35,000 DOE Job Type: Full Time Benefits: Friendly and supportive team Career Progression On site free parkingOur client is looking for an organised and detail-focused Customer Service Coordinator to join their busy team on a temp-to-perm basis. This is a fast-paced but supportive environment where accuracy, organisation, and strong communication skills are key. The successful candidate will play an important role in ensuring customer orders are processed efficiently while providing excellent service and support throughout the order journey. The Role * Process customer orders accurately from email into internal web portals/systems * Input product codes, pricing, and shipping details with a high level of accuracy * Act as the first point of contact for customer order queries, including tracking requests * Liaise with account managers, project teams, and warehouse staff to coordinate shipments * Maintain accurate customer records and database information * Manage back orders and keep customers updated on progress * Work efficiently within a busy workload while maintaining attention to detail What We're Looking For * Previous experience in order processing/order entry * Strong customer service and communication skills * Good IT proficiency, including Microsoft Excel * Experience within manufacturing would be beneficial but is not essential * Must be able to drive and commute to location