Service Coordinator

Inception Pro Ltd. SERVICE COORDINATOR HGV Truck Rental company based in Slade Heath, Wolverhampton Salary £32,000 to £35,000. Working hours Monday – Friday, 8:00 am – 5:00 pm. (Full time) Location Slade Heath, Wolverhampton Workplace Site-based job role. Role Overview We are looking for a Service Coordinator to join our Maintenance team at an HGV Truck Rental company based in Slade Heath, Wolverhampton. Working hours: Monday – Friday, 8:00 am – 5:00 pm. (Full time) Salary £32,000 to £35,000. Site-based job role. You will provide first-line maintenance support to our fleet and customers, customer satisfaction and communications skills will be vital in ensuring our first-class service is upheld. The successful candidate will play a pivotal role in success and growth, coordinating our mobile HGV mechanics across the UK, scheduling their work, ensuring documents are provided to the customer in a timely manner, maximising the productivity of our team. You will also become a reference point for colleagues and customers alike in the instance of vehicle failure, service or MOT bookings, providing first-class service to our customers. This role will be suited to an individual with automotive maintenance and/or customer service who can deliver exceptional customer service, within a fast-paced ever changing environment, have good organisational skills and the drive to work hard within an incredibly varied role. Key Responsibilities: * Book, schedule and monitor the HGV mobile mechanics workload in the most effective and efficient way possible. * Respond to daily changes in the HGV mobile mechanics workload in a positive and professional manner. * Liaise with HGV mobile mechanics daily, ensuring they have all the customers’ needs in order for the work required. * Organise the movement of parts, both collecting and/or delivering, for the HGV mobile mechanics and our customers, ensuring the best rates on these parts. * Respond to email and phone enquiries in a positive and professional manner. * Engage with the client base regarding all aspects of vehicle maintenance bookings. * Ensuring all breakdown calls are administered with appropriate actions applied efficiently. * Use of the appropriate party to attend breakdowns ensuring fix first time. * Processing MOT’s for vehicles and liaising with customers to ensure all Vehicles are MOT compliant. * Arranging vehicle servicing in line with vehicle manufacturers serviceschedules. * Booking LOLER or other related tests when required. * Ensure all paperwork is checked and completed for all service, repair and maintenance activities. * Process all commercial vehicle compliance documentation in R2C & Syrinx. * Support the preparation and sending of client reports. Skills and Experience Required * Competence in IT/Computer skills and database entry essential. * Good communication is essential. * Excellent attention to detail is essential. * Effective organisation/planning skills are essential * Good geographical knowledge is necessary. * Experience in customer service background preferred. * Commercial vehicle management and service industry experience preferred. * Qualified mechanical background or knowledge of the HGV industry is desirable. * Working knowledge of R2C & Syrinx desirable. Benefits * Company pension scheme. * Free parking To apply, email your CV to lee evans at inceptionpro For more information, you can also call