Customer Service Key Accounts

Customer Service Key Accounts Executive – Warwick. FIXED TERM CONTRACT UNTIL JULY 2027

Love looking after customers and building real relationships? This is a chance to join the Customer Service Key Accounts team at an internationally recognised, premium brand, one of the most respected names in its industry and a genuinely amazing company to work for.

You will be based in beautiful, modern offices in Warwick, in a friendly, high-performing team where good people are valued and looked after. The business is known for keeping its best people, and there are often opportunities to grow once you are in.

The role

As a Customer Service Key Accounts Executive you will be the trusted point of contact for a portfolio of important customers. You will:

Manage the day-to-day running of your key accounts, from order to delivery
Process orders accurately and on time, using SAP
Own customer queries and resolve them first time, keeping customers updated at every step
Track deliveries with logistics partners and sort any issues quickly
Prepare for and attend customer meetings, spotting opportunities to improve the service
Work closely with Sales, Service and wider teams to keep everyone informed
Be part of a customer service team that aims to be a centre of excellence
About you

Proven experience in customer service, ideally in an account handling, order processing or customer support role
SAP experience (or a similar ERP system) is highly desirable
Confident with Excel, Outlook and CRM systems
Organised, accurate and calm when priorities change
A natural relationship builder with great written and spoken communication
A genuine passion for customer service excellence
What’s on offer

1 day working from home.
Fixed term contract until end of July 2027
Monday to Friday, 08:30 to 17:00, no weekends
25 days holiday plus bank holidays
Beautiful offices in Warwick with a great working environment
The chance to work with a premium, internationally recognised brand
If you are a customer service professional ready for your next step into key accounts, apply today and our team will be in touch