Network and Infrastructure Engineer

Position:  Network and Infrastructure Engineer Location: Melksham, United KingdomJob Id:  1057 # of Openings:  0 Scope of the FunctionThis role sits in the EUD and Infrastructure team, which is responsible for the design, implementation and support of Avon’s IT Infrastructure.The Network and Infrastructure Engineer is responsible for the operation and maintenance of systems across all sites and hosting providers. The role manages on-premises and private cloud infrastructure, ensuring high availability, performance, and security of core IT systems while supporting strategic transformation initiatives This position works within established standards and architectures, supporting network and infrastructure platforms and collaborating with wider IT teams and business stakeholders.Key ResponsibilitiesDesign, implement, and maintain network, server, and storage infrastructureSupport delivery of infrastructure solutions across Cisco-based networking environmentsManage and support routing and switchingImplement and maintain network security controls (firewalls, VPNs, NAC / ISE where applicable)Deploy and support compute platforms (physical servers and virtualised platforms)Support and maintain enterprise storage solutions (SAN/NAS, replication, performance tuning)Perform installation, configuration, and commissioning of infrastructure hardware and platformsSupport infrastructure upgrades, migrations, and refresh activitiesEnsure patching of servers, network devices, and firmware across all platformsMaintain infrastructure security posture through updates, hardening, and vulnerability remediationProvide 3rd line support for infrastructure and network issuesTroubleshoot performance, connectivity, and system-level issues across infrastructure layersSupport high availability and resilience through appropriate design and configurationsMaintain and support backup, recovery, and disaster recovery solutionsMaintain standard builds, configurations, and deployment processesMonitor infrastructure health, capacity, and performanceProduce and maintain technical documentation (network diagrams, configs, procedures)Work collaboratively with cloud, security, and application teamsContribute to automation and continuous improvement initiativesKey OutputsOperates as part of the Group-wide IT functionWorks with IT Directors for each Strategic Business Unit (SBU)Supports site IT and SBU IT teams to maintain service reliabilityCollaborates across IT and business stakeholdersTakes direction from the Director of M365, EUD and InfrastructureWorks within a matrix IT structureEngages with third-party vendors for support and service deliveryProvides technical guidance and support to engineers and service teams across multiple locationsEngages with third-party vendors and partners for support, delivery, and escalation of infrastructure solutionsOversee the lifecycle of infrastructure assets (from planning upgrades to retiring legacy systems), and manage vendor relationships and contracts for support and new solutionsOther ResponsibilitiesOperates as part of the Group-wide IT functionWorks with IT Directors for each Strategic Business Unit (SBU)Supports site IT and SBU IT teams to maintain service reliabilityCollaborates across IT and business stakeholdersTakes direction from the Director of M365, EUD and InfrastructureWorks within a matrix IT structureEngages with third-party vendors for support and service deliveryProvides technical guidance and support to engineers and service teams across multiple locationsEngages with third-party vendors and partners for support, delivery, and escalation of infrastructure solutionsOversee the lifecycle of infrastructure assets (from planning upgrades to retiring legacy systems)manage vendor relationships and contracts for support and new solutionsCoaching and mentoring Junior team membersBackground and SkillsEssentialCisco networking (routing, switching, VLANs, STP)Understanding of core network services such as DNS, DHCP, IP addressing, and network segmentationGood grasp of network security controls, including firewalls, VPNs, and secure access models (e.g. 802.1X/Cisco ISE)Proficiency with Microsoft server platforms, including Windows Server, Active Directory, and Group PolicyWorking capability in Microsoft 365 integrations, including hybrid identity, tenant-level configuration and application permissionsStrong capability across virtualisation platforms, including Hyper‑V, VMware, and comparable hypervisorsUnderstanding of high availability and clustering design across compute and network platformsSolid grounding in enterprise storage technologies, including SAN/NAS, RAID, replication, and performance tuningUnderstanding of backup and disaster recovery design principles, ideally utilising VeeamCapability in certificate services and PKI, including certificate lifecycle and secure service integrationUnderstanding of patching, system hardening, and vulnerability management practicesFamiliarity with NIST security frameworks and application of controls within infrastructure environmentsAwareness of multi-site and global infrastructure considerations, including latency, resilience, and standardisationFamiliarity with monitoring, alerting, and performance management toolingUnderstanding of ITIL-aligned service management practicesDesirable10 years+ of working with virtualisation, Windows server and storage technologies5 years+ of working with Cisco technologies, leading and managing network platforms3 years+ of Microsoft Cloud experience across M365 and AzureExperience of working with a multi-national business and regulated environmentsAble to develop and contribute to solution designs and implementationCompetenciesGood communication, interpersonal and presentation skillsSelf-motivated and able to prioritise tasks and manage own time efficientlyProven ability to work independently or as part of a teamDeveloping self, individuals and teamsDemonstrate a Continuous Improvement mindset and traitsTechnical documentation and presentation to IT and business stakeholders Apply for this Position