Head of Technical Documentation

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Location: Lisburn

Salary: 50,000 - 55,000 (per annum)

Job type: Permanent

Working pattern: Full time

Industry: Engineering / Mechanical Engineering

Company: Hays

Consultant: Michael Bennington

Hays office: Portadown — 1st Floor, Unit 11c, McGowan West Shopping Centre, West Street

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Hays Engineering are partnering with a leading global engineering and manufacturing organisation to recruit a Global Manager/Head of Technical Documentation. This is an exciting opportunity to join a forward-thinking business undergoing significant growth and digital transformation.

You will lead a global technical documentation function, driving the strategy, quality, and delivery of customer-facing product information across multiple international markets. This role offers the opportunity to shape the future of technical communication, digital content delivery, and documentation processes on a global scale.

Your New Role

As Global Manager – Technical Documentation, you will lead and develop a growing team of technical documentation professionals while overseeing the creation, maintenance, and continuous improvement of technical content including owner's manuals, service documentation, spare parts catalogues, and product literature.

Key responsibilities will include:

• Leading and developing a global team of technical documentation specialists.
• Defining and implementing a global documentation strategy aligned with business objectives and brand standards.
• Overseeing the development, translation, and maintenance of technical publications.
• Driving the transition from traditional print-based documentation to modern digital and multi-channel delivery platforms.
• Collaborating closely with Engineering, Product Management, Regulatory Affairs, and IT teams to ensure documentation accuracy and compliance.
• Promoting best practices in structured authoring, content management systems, and reusable content methodologies.
• Supporting new product development and sustaining engineering projects across multiple business divisions.
• Developing KPIs and continuous improvement initiatives to enhance documentation quality and customer experience.
• Managing third-party suppliers, translators, and external documentation partners.
• Implementing robust document control processes to ensure consistency across global product portfolios.
• Creating an environment that encourages collaboration, innovation, and professional development.

What You'll Need to Succeed

To be successful in this role, you will possess:

• Degree qualification in Technical Communication, Engineering, or a related discipline.
• A minimum of 7 years' experience in technical documentation, technical communication, or product information management.
• Previous experience leading or managing teams within a technical environment.
• Experience producing documentation for complex mechanical or electromechanical products.
• Strong knowledge of global documentation standards, regulatory requirements, and industry best practices.
• Proven experience with Content Management Systems (CMS), structured authoring environments (DITA/XML), and digital publishing platforms.
• Knowledge of technical illustration software, CAD-based graphics, or spare parts documentation would be advantageous.
• Experience leading cross-functional projects and driving organisational change within international environments.
• Excellent communication, stakeholder management, and organisational skills.
• Fluent English language skills; additional languages would be beneficial.

What You'll Bring

We are seeking a motivated leader with:

• Strong technical expertise and attention to detail.
• A passion for innovation and process improvement.
• A results-driven approach with the ability to deliver strategic objectives.
• Excellent people management and leadership capabilities.
• Strong customer focus and commitment to quality.
• The ability to influence and collaborate with stakeholders across multiple global locations.

What You'll Get in Return

• Opportunity to lead a global function within a growing international organisation.
• Significant influence over documentation strategy and digital transformation initiatives.
• Collaborative and innovative working environment.
• Career progression opportunities within a global business.
• Competitive salary and comprehensive benefits package.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

# - Michael Bennington