Senior Delivery Manager (Ref: 23791)

Location

Stafford; City of Westminster; Scotland; WalesSalary: 42,914 - 53,081 per yearEmployment: Full timeCategory: Project Delivery ManagerPosted: 2026-10-30Valid to: 2026-11-12Apply: https://jobs.justice.gov.uk/careers/JobDetail/23791?entityId=23791Employer: HM Courts and Tribunals ServiceJob summaryThis position is based nationally.Job descriptionHM Courts and Tribunals ServiceJob Title: Senior Delivery ManagerGrade: SEODirectorate:Digital Technology Services (DTS)Location:London / NationalContract Type: PermanentWorking Pattern: Full-time/ Flexible WorkingThis is a full-time position only due to the nature of the role.Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).IntroductionHM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice.

If you’re interested in developing a career with a real purpose, please apply.Job DescriptionAs a Senior Delivery Manager, you will be a Scrum Master at heart with a strong focus on delivery. You will be accountable for the effective delivery of complex, high-risk products and services. You will have a strong background as a Scrum Master (or similar role) and experience across a range of products and services, throughout the entire product life cycle.

You will have some responsibility and accountability as a point of escalation. You will also be accountable for the performance and coaching of agile software development teams. Your CV should demonstrate your ability and experience of creating and coaching self-organising, high performing agile delivery teams.Key Responsibilities:Your role as a Senior Delivery Manager will encompass several key responsibilities listed below (but not limited to):Build and maintain teams, ensuring they are motivated, collaborating and working wellIdentify obstacles and help the team to overcome themFacilitate the delivery flow of a team, managing the pace and tempoFocus the team on what is most important to the delivery of products and servicesEncourage and facilitate continuous improvement of the delivery teamCoach and mentor both team members and others to apply the most appropriate agile and lean tools and techniquesIdentify and compare the best processes or delivery methods to useWork with contracted suppliers and manage stakeholders’ expectationsActively address internal and external risks, issues and dependencies including where ownership exists outside the teamSkills & Experience:You can use a continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping.You have Team management experience leading and developing a digital delivery team.You are able to communicate with others in a clear, honest and enthusiastic way to build trust.

You explain complex issues in a way that is easy to understand. Be able to provide updates for senior stakeholders and adept at explaining complex issues to a non-technical audience.You ensure everyone clearly understands and owns their roles, responsibilities and priorities, ensuring timely quality outcomes are delivered.Essential Criteria:Can recognize when something does not work and encourage a mindset of experimentationAdapt and reflect, be resilient and have the ability to see outside of the processUse a blended approach depending on the contextMeasure and evaluate outcomesKnow how to help teams to manage and visualize outcomesHave had experience in applying Agile principles in practice, can identify and compare the best framework or delivery methods and tools to useCan facilitate difficult discussions within the team or with diverse senior stakeholdersManage delivery products and services at different phases and understands how the needs of the team and the product vary across the stages of the product life cycleApplication process:This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary.

This role is within the Product and Delivery Job Family, Delivery Manager role, at Delivery Manager level. but carries the title Senior Delivery Manager within DTS.Stage 1 - Sift:To apply for this position, you must submit the following as part of your application:An anonymisedCV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the

Essential

Skills section of this advert.A Statement of Suitability which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STARBehaviour examples illustrating the Civil Service Behaviours listed under the Application form stage assessments sectionManaging Quality Services Delivering at PaceShould we receive a high volume of applications, a pre-sift may be conducted on the Delivering at Pace criteria. Candidates who pass the pre-sift will be fully assessed on all the sift criteria.Please access the following link for guidance on how to apply - Application GuidanceStage 2 - Interviews:Successful candidates who passed the sift will be invited to interview via Microsoft Teams.

At interview stage, you will be assessed against the following - Technical, Strengths and Behaviours. Details can be found under the interview stage assessment section on the advert. Delivering at PaceWorking TogetherManaging Quality Services Communicating and InfluencingFor Behaviours you will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework.Salary detailsNew recruits to the Civil Service joining MoJ are expected to join at the band minimum.Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).Travel requirementsThere will be a requirement to travel occasionally to any HMCTS site in line with business needs.Proud to Serve.

Proud to keep justice going.Person specificationPlease refer to Job DescriptionBehavioursWe'll assess you against these behaviours during the selection process:Delivering at PaceWorking TogetherManaging a Quality ServiceCommunicating and InfluencingBenefitsAlongside your salary of 42,914, HM Courts and Tribunals Service contributes 12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Access to learning and developmentA working environment that supports a range of flexible working options to enhance your work life balanceA working culture which encourages inclusion and diversityA Civil Service pension with an employer contribution of 28.97%Annual LeavePublic HolidaysSeason Ticket AdvanceFor more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: Things you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.

Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found.

To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact : Name : SSCL Recruitment Enquiries TeamEmail : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.ukTelephone : 0345 241 5359Recruitment teamEmail : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance.

If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: