Mandarin Speaking Network Operation Engineer

Company Description

Job Description

• Responsible for 7*24hr duty on shift in Network Operation Centre (night and public holiday shift based at home);
  
• Responsible for 7*24hr calls answering for network trouble and ICT problem notice;
  
• Responsible for handling notices 7*24hr from Network Operation Centre email and internal system;
  
• Responsible for following up all related trouble tickets and escalating cases in Network Operation Centre and company internally;
  
• Responsible for sorting and sending plan, maintenance work and emergency outage notification to end customer or related partners;
  
• Responsible for checking network element twice a day (may need more times accordingly with different situation);
  
• Responsible for provisioning of trouble recovery and migration;
  
• Responsible for generating trouble report and providing LOG record accordingly with request from end customer or other company’s internal departments;
  
• Responsible for maintaining record for network assets and spare parts, customer’s service records, and other related materials.
  

• Fluently English and Mandarin speaking, reading and writing is preferable;
  
• Basic network technical knowledge or related computer major;
  
• Good communication skill and strong sense of responsibility;
  
• Certification of CCNA or HCNA would be considered priority;
  
• Good communication skills.
  

Qualifications

Additional Information