Mandarin Speaking Network Operation Engineer

Responsible for 7*24hr duty on shift in Network Operation Centre (night and public holiday shift based at home); Responsible for 7*24hr calls answering for network trouble and ICT problem notice; Responsible for handling notices 7*24hr from Network Operation Centre email and internal system; Responsible for following up all related trouble tickets and escalating cases in Network Operation Centre and company internally; Responsible for sorting and sending plan, maintenance work and emergency outage notification to end customer or related partners; Responsible for checking network element twice a day (may need more times accordingly with different situation); Responsible for provisioning of trouble recovery and migration; Responsible for generating trouble report and providing LOG record accordingly with request from end customer or other company’s internal departments; Responsible for maintaining record for network assets and spare parts, customer’s service records, and other related materials. Requirements Fluently English and Mandarin speaking, reading and writing is preferable; Basic network technical knowledge or related computer major; Good communication skill and strong sense of responsibility; Certification of CCNA or HCNA would be considered priority; Good communication skills.