Systems Administrator

ERP & Systems Access Support Analyst (Access & Reporting) 📍 Leeming Bar / Hybrid 🕒 Full-Time | Permanent We’re looking for an organised and customer-focused ERP & Systems Access Support Analyst to join our team and play a key role in managing user access across our ERP, reporting, and finance systems. This role is responsible for the end-to-end management of user access, supporting joiners, movers, and leavers, handling support requests through our ITSM platform, and ensuring strong governance and a great user experience. Key Responsibilities * Create, amend, and remove user access across ERP and related systems * Manage incidents and requests through the ITSM tool * Troubleshoot access issues and escalate complex cases where needed * Support audits and maintain accurate access records * Work closely with HR, Finance, IT, and operational teams * Identify opportunities for process improvement and automation About You Essential: ✔ Experience administering users in ERP or enterprise systems (SAP, Oracle, JDE, Sage, Unit4 or similar) ✔ Experience using ITSM tools and managing support tickets ✔ Understanding of role-based access and provisioning principles ✔ Strong attention to detail and communication skills Desirable: ➕ Experience with reporting/BI tools (Power BI, TM1, ThoughtSpot, SSRS) ➕ Knowledge of access governance, SoD, or audit controls ➕ Basic SQL knowledge We’re looking for someone who is organised, proactive, customer-focused, and enjoys solving problems while delivering a great support experience