Customer Service Advisor

Customer Service Advisor

Manchester | Full-time

If a customer has a problem, you'll own it until it's sorted.

We're looking for a Customer Service Advisor to join a small, experienced and genuinely dedicated customer service team within an established consumer products business.

This isn't a high-volume call centre role, and it isn't about getting somebody off the phone as quickly as possible.

You'll deal with enquiries and complaints from both retail customers and members of the public, taking responsibility from the initial contact right through to resolution.

Sometimes the answer will be straightforward. Sometimes you'll need to investigate, speak to other departments, chase information and find a practical solution.

Either way, the important thing is that you care about getting it right.

What You'll Be Doing

• Handling customer enquiries by phone and email

• Managing complaints from initial contact through to resolution

• Supporting both retail customers and members of the public

• Investigating delivery, product, order and general customer issues

• Liaising with Sales, Logistics, Stock Control and other internal teams

• Keeping customers updated rathe...