Customer Liaison Officer (FTC 12 Months - Maternity Cover)

The Role

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Capital Works and Retrofit work streams.
This is a 12 months fixed-term contract to cover Maternity Leave.
You will be supporting our Lincolnshire Housing Partnership based in Boston and covering the Boston area only. No travel to Grimsby is required.
The core working hours are Monday to Friday 8am-4:30pm.
The Project
We are in Partnership with Lincolnshire Housing Partnership (LHP) delivering capital elemental replacement and SHF works. The programme is being delivered by a strong team of directly employed project and site management, skilled trades, customer liaison officers, commercial staff and a local supply chain for work packages.
Essential and Desirable Criteria
Customer Liaison Officer duties and responsibilities include:
Lead resident and community engagement initiatives, building strong relationships with local communities.
Deliver clear and effective communications to customers and residents about the nature and scope of works.
Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
Personal Qualities
The Customer Liaison Officer will meet the following criteria:
Essential criteria:
Previous experience of working in a customer facing role
Ability to deal with sensitive situations
Resilience and strong negotiation skills
Proficiency in Microsoft Office
Full Driving Licence
Desirable criteria:
Experience of working within the Social Housing sector
Experience of working as a CLO/TLO previously (not essential).
Additional Information
Customer Liaison Officer benefits, as this is a fixed-term contract, some benefits will vary:
Competitive salary with discretionary profit related bonus
Motor Expenditure Allowance (£4,000) or company car
Option to opt into the salary sacrifice car lease
25 days annual leave + bank holidays + your birthday off (34 days total)
Sick pay
26 weeks full pay maternity leave
Annual pay reviews
8 weeks full pay paternity leave
Discounted gym memberships at national and local gyms
Up to £3,000 colleague referral fee
Vast directory of training on bespoke in-house Learning Management System
Private healthcare and dental care
Cycle to work scheme
Retail and mobile phone provider discounts
About Us
Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters.
We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace.
Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way.
We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
Please apply with your updated CV or contact us at the Recruitment team.
Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. xwzovoh If speculative CVs are sent, no fee will be applicable.