Field Service Engineer covering postcode BT

Job Overview

Field Service Engineer – Postcode BT, Permanent, Full‑time, located in Northern Ireland – GBR, United Kingdom (GB).

Responsibilities

• Reporting to the Field Service Manager, carry out servicing and repairs on Vaillant Group brand products.
• Fault finding on breakdown call‑outs and system work repairs.
• Provide customer service excellence at every opportunity.
• Work towards KPIs to support our Sales Department.
• Follow procedures and processes set by Field Service and support Field Sales initiatives.
• All activities are supported by a well‑established team of Operational Support Technicians and the training department.

Qualifications

• Hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area.
• Excellent customer service skills.
• High level of technical knowledge of the domestic gas range of group products with effective communication and IT skills.
• Extremely flexible and adaptable approach to exceed customer expectations.
• Highly motivated from a field engineering background, able to balance customer and stakeholder needs for customer service excellence.
• Interest in growing skills to work on emerging future technologies such as renewable and commercial products.

Benefits

• State‑of‑the‑art equipment (company van, fuel card, uniform, specialist tools, tablet, mobile phone).
• Work‑life‑balance – start and end your working day on your doorstep.
• Spare parts delivered securely and directly to you.
• Attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• Generous pension scheme for greater financial security in retirement.
• Death in service benefit and optional subsidised private health care for employees’ peace of mind.

Equity & Inclusion

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply. (EEO Statement)

Contact

Amanda Smith
+44 7734 985 093