Customer Service Administrator

Customer Service Administrator // Part-time A well established logistics business is looking for a confident and organised Customer Service Administrator to join their team on a part-time permanent basis. This is a varied office based role where you’ll play a key part in supporting customers, coordinating job progress, updating systems and ensuring clear communication across operations, warehouse and accounts teams. If you enjoy working in a busy environment, take pride in delivering excellent customer service and have strong attention to detail, this could be a great opportunity. Key Responsibilities * Providing high levels of customer service and support * Processing and updating customer orders on internal systems * Keeping customers informed on job progress and delivery updates * Liaising with warehouse, operations and subcontractors * Managing paperwork, PODs and job files accurately * Handling customer queries, complaints and invoice queries * Maintaining spreadsheets and system data * Supporting smooth day-to-day operational coordination What We’re Looking For * Previous experience within customer service and administration * Strong communication and organisational skills * Confident using Microsoft Office, email and spreadsheets * Ability to multitask and work well under pressure * High attention to detail and a proactive attitude * Experience within transport, logistics or freight forwarding would be beneficial but not essential Working Hours * Part-time, permanent position * Wednesday to Friday * 07:00am – 3:30pm * Office based Benefits * Competitive salary package on offer * 25 days holiday plus bank holidays (pro rata) * Option to purchase additional annual leave * Supportive and fast paced working environment * Long term stable opportunity within a growing business Competitive salary on offer, depending on experience. For further information regarding salary and company details, please apply or get in touch directly for a confidential discussion