Complaints and Information Officer (Interim)

James Stevens Associates are delighted to be working with a Housing Provider based in North London that are now looking for a Complaints and Information Officer (Hybrid). The role will encompass a mix of SAR's / FOI's, Complaints and Members Enquiries so we will be looking for someone who is available quickly to join a busy service team. This is a Hybrid role with office expectation's for 2/3 days per week in office: Overview: * £20-£22 per hour * 5 days per week * 2/3 days on site * Colindale | North London based * Very accessible via Train links * 4 month contract | potential to extend * To start ASAP! Complaints and Information Officer (Interim): Complaints: * Stage 1 and Stage 2 complaint acknowledgements and assignment to handlers * Reviewing Stage 2 escalation requests and taking decisions about escalation in line with policy * Providing ad-hoc advice and advocacy for complainants where needed * Providing ad-hoc advice to colleagues * Working within the timescales of the Housing Ombudsman’s / Local Government and Social Care Ombudsman’s Complaint Handling Code * Coordinating requests and queries from the two Ombudsmen * Completing quality assurance checks * Monitoring progress and ensuring required timescales are met Freedom of Information: * Logging and assigning FOI requests in line with statutory timescales * Providing ad-hoc advice to colleagues * Checking proposed responses and information from colleagues and sending full responses to requestors in line with FOI Act. * Monitoring progress and ensuring required timescales are met Subject Access Requests: * Logging and assigning SARs in line with statutory timescales * Checking proposed responses and information from colleagues and sending full responses to requestors in line with UK GDPR and DPA. * Monitoring progress and ensuring required timescales are met Members enquiries: * Logging and acknowledging enquiries from MPs and councillors, and assigning to lead colleagues * Reviewing draft responses and providing to MPs/councillors * Monitoring progress and ensuring required timescales are met