Village Administration Manager

Location: Bishopstoke Park, Bishopstoke Job Type: 12-month fixed term contract | 37.5 Hours Salary: £32,334 per annum We're looking for an experienced Village Administration Manager to join our retirement village team at Bishopstoke Park. This is a key leadership role responsible for delivering a high-quality administration service and ensuring an excellent experience for residents, colleagues and visitors. Working closely with the General Manager and wider management team, you'll help ensure the smooth day-to-day running of the village while maintaining high standards of service, compliance and resident satisfaction. What you'll be doing * Lead and manage the Reception, Administration and Driving teams, delivering a professional and welcoming service. * Deputise for the General Manager and undertake Duty Manager responsibilities as required. * Oversee resident move-ins, inductions and leasehold administration processes. * Monitor resident feedback, complaints and compliments, identifying opportunities to improve services. * Support resident wellbeing, liaising with families, healthcare professionals and external agencies where required. * Assist with budgets, service charge accounts and financial processes, working closely with Finance colleagues. * Ensure compliance with GDPR and DBS requirements and relevant legislation. * Build strong relationships with residents, relatives and colleagues, helping to create a positive village community. What you'll bring * Experience working within a housing, leasehold, hospitality or retirement living environment. * Previous experience managing teams and administrative functions. * Strong organisational, financial and people management skills. * Excellent communication and relationship-building abilities. * A proactive, customer-focused approach with a passion and tenacity for delivering exceptional service. * Ability to balance empathy and compassion with professional boundaries. * Able to complete an enhanced DBS check