National Service Manager

Spencer Richardson are proud to be supporting our client in hiring a standout National Service Manager.

If you’re a proven leader in service, engineering or workshop operations, and you thrive on driving performance, people development and operational excellence - this is the role that puts you at the heart of a fast‑growing, industry‑leading business.

This is your chance to shape national service strategy, elevate standards across multiple depots, and lead a high‑performing team that keeps the UK’s construction industry moving.

As National Service Manager, you’ll take ownership of service operations across the UK, ensuring equipment is available, workshops run efficiently, and teams are performing at their best.

You’ll be the driving force behind:

• Developing service leaders and coaching managers across multiple sites
• Boosting equipment availability and improving repair turnaround
• Championing a Right First Time culture across all workshops
• Standardising processes and embedding best practice nationally
• Analysing KPIs to spot trends, challenges and opportunities
• Driving cost efficiency and supporting P&L reviews
• Ensuring top‑tier H&S compliance across every depot
• Supporting new depot setups and ensuring workshop excellence from day one

We’re looking for someone who brings energy, authority and a continuous‑improvement mindset. You’ll thrive here if you have:

• Multi‑site leadership experience in service, workshop or engineering operations
• A track record of driving performance and productivity
• Strong understanding of plant, fleet or equipment maintenance
• Commercial awareness and confidence managing budgets
• The ability to influence, motivate and build consistency across multiple locations
• A full UK driving licence and willingness to travel nationally

This is a significant leadership opportunity within a respected and growing organisation. If you bring the experience, strategic mindset and operational expertise required, we would welcome a confidential conversation. Reach out to lb@spencer-richardson.com for more information.