Field Excellence Head

Summary

Work Arrangement: Hybrid Working
Location: London (The Westworks), United Kingdom
Relocation Support: This role is based in London, United Kingdom. Novartis is unable to offer relocation support: please only apply if accessible.

The Field Excellence Head drives field performance and operational excellence across Commercial and Value & Access teams through data‑driven frameworks, incentive design, and performance management. This role ensures alignment between field execution, brand strategy, and access priorities. Acting as a key partner to senior stakeholders, the position enables optimized field force effectiveness and consistent delivery of strategic objectives.

About the Role

The Field Excellence Head is responsible for leading field performance strategy and execution excellence across Commercial and Value & Access functions. This role establishes standardized approaches to field KPIs, incentive schemes, territory design, and go‑to‑market execution. It works closely with cross‑functional stakeholders to ensure field operations are aligned with business priorities, regulatory requirements, and global standards. The role also drives continuous improvement in sales force effectiveness through analytics, insights, and capability development.

Key Responsibilities

• Define and implement standardized field KPI frameworks, dashboards, and reporting to support performance management
• Lead design, governance, and execution of commercial incentive schemes and Value & Access field metrics
• Monitor and analyze field performance, providing actionable insights and recommendations to senior stakeholders
• Oversee territory design, alignment, and optimization across Commercial and Value & Access teams
• Support development of go‑to‑market strategies, including field force sizing, structure, and deployment models
• Collaborate with CRM and field system owners to ensure effective implementation of tools and analytics capabilities
• Align field KPIs and incentive structures with brand strategy, access priorities, and international standards
• Maintain and analyze healthcare decision‑maker and target account data to support stakeholder engagement strategies
• Drive continuous improvement through benchmarking, analytics, and performance diagnostics
• Lead and develop high‑performing teams, fostering a culture of accountability, collaboration, and excellence

Essential Requirements

• University degree in biosciences, business, engineering, or a related field
• Significant experience in pharmaceutical or biotech commercial operations
• Proven experience in sales force effectiveness, field excellence, or commercial excellence leadership roles
• Experience designing and managing sales incentive schemes and performance frameworks
• Strong understanding of territory design, call planning, and field force deployment strategies
• Experience working with CRM systems and business intelligence tools
• Strong analytical and data‑driven decision‑making capabilities
• Proven ability to influence and collaborate with cross‑functional stakeholders

Rewards & Benefits

At Novartis, we are committed to reimagining medicine together and rewarding the people who make it happen. In addition to a competitive base salary and performance‑based bonus, we offer a comprehensive benefits package including insurance plans, retirement plans, wellbeing resources and global recognition programs, flexible and hybrid working options, and a minimum of 14 weeks paid parental leave.

Salary

Expected annual base salary range for this role: London: £71,300 – £132,470 per annum. Salary is determined based on gender‑neutral objectives, relevant skills, competencies, and experience in accordance with Novartis pay‑setting policy.

EEO & Commitment to Diversity

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.