Complaints Manager

Complaints Manager £49,305 (in probation) rising to £51,900 plus car allowance Remote Full-Time Permanent Full Time - 37 hours Monday to Friday This is a remote working role with the requirement to visit tenants and head office as necessary, therefore you MUST be commutable within 1 hour of Peterborough, with a clean driving licence and suitably insured vehicle. Role Details This is an exciting opportunity to join our complaints team. Complaints Managers are tasked to investigate and improve our services when residents tell us they are unhappy. As we continue to listen and respond to the needs of our residents, we strive to resolve problems quickly and fairly so we have a dedicated team to this important part of our operational service to ensure parity and consistency. We are seeking an experienced housing professional to join the team to deliver this service, with the overall purpose of, * Providing a professional, responsive and complaint resolution service to residents, ensuring an empathetic approach at point of contact. * Delivering a customer centered approach to the handling of feedback and complaint resolution. * Having an individual autonomy and freedom to solve resident problems or concerns. * Providing responsive, supportive and thorough investigations to all feedback and complaints. * Ensuring all investigations are in line with the appropriate policy and procedures that are in place. * Developing performance information, insights and understanding into the causes for resident feedback and identifying areas for improvement based on learning. Take a look at the full Job Description to see the full profile for this role including our essential and desirable criteria. If you think you have what we are looking for and are looking to join a fabulous team, then apply today. You should know that if we find a great candidate before the closing date we reserve the right to close the campaign so don't leave it until the last minute to apply! DBS Checks will be undertaken for the successful applicant. CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds