Guest Relations Coordinator

As a Guest Relations Coordinator at Cambridge House, you will help bring each guest's journey to life through thoughtful preparation, genuine warmth and an exceptional eye for detail. From coordinating pre-arrival arrangements and preparing bespoke London itineraries, you will ensure every detail is considered before a guest steps through our doors.

Working closely with the Guest Relations Executive, Guest Relations Manager and team members across the wider House, you will help turn carefully laid plans into memorable experiences. As we prepare to open our doors, you will have the opportunity to contribute to the distinctive service, thoughtful gestures and welcoming culture that will make Cambridge House truly special.

Key Responsibilities:

• Support the pre-arrival journey by reviewing guest preferences, confirming arrangements and ensuring requests are followed up with care and attention.

• Assist in creating bespoke London itineraries, researching recommendations for dining, culture, shopping and unique local experiences tailored to each guest.

• Handle internal and external telephone calls and guest enquiries with confidence, discretion and professionalism, ensuring requests are directed appropriately and followed through.

• Review daily arrival reports, guest profiles and special requests, ensuring information is accurate, up to date and shared with t...