ServiceNow Engineer

Join us as a ServiceNow Engineer at Barclays UK to build and maintain reliable, scalable, and secure infrastructure platforms that support applications and data systems across hardware, software, networks, and cloud environments. You will ensure system performance and availability through automation and engineering best practices while working on Windows servers, security upgrades, and custom module development using JavaScript within a small, cross‑functional team.

Qualifications

• ServiceNow Development & Technical Design – design, build, and deploy solutions (business rules, client scripts, UI policies, integrations); maintain overall code quality.
• Integration & Platform Engineering – strong understanding of ServiceNow integrations (APIs, REST, SSO, web services, mid‑server) and integration of legacy systems.
• ITSM Process & Platform Knowledge – hands‑on experience across core modules (Incident, Problem, Change, Service Catalogue, Request, CMDB) and reporting (metrics/SLAs).

Preferred Skills

• Service Portal & Catalogue Development – experience building user‑facing capabilities.
• Stakeholder & Requirements Management – translate business pain points into technical solutions.
• Continuous Improvement & Best Practice Mindset – commit to improving ServiceNow practices, SDLC processes, and platform maturity.

This role is based in Edinburgh or Glasgow.

Accountabilities

• Build Engineering – develop, deliver, and maintain high‑quality infrastructure solutions that fulfill business requirements and ensure reliability, performance, and availability.
• Incident Management – monitor IT infrastructure performance, identify, address, and resolve issues or outages, and use data to drive down mean time to resolution.
• Automation – develop and implement automated tasks and processes to improve efficiency and reduce manual intervention using software scripting.
• Security – implement secure configurations and measures to protect infrastructure against cyber‑attacks, vulnerabilities, and other security threats.
• Teamwork – collaborate cross‑functionally with product managers, architects, and other engineers to define requirements, devise solutions, and align with business objectives through a data‑driven approach.
• Learning – stay informed of industry technology trends and innovations, and contribute to technology communities to foster a culture of technical excellence.

Assistant Vice President Expectations

• Advise and influence decision making, contribute to policy development, and take responsibility for operational effectiveness.
• Lead a team on complex tasks, set objectives, coach employees, and manage performance and rewards.
• Demonstrate leadership behaviours that create an environment for colleagues to thrive.
• Guide individual or team assignments, collaborate across disciplines, and identify new directions for projects.
• Consult on complex issues, provide advice to People Leaders, and support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies and procedures for governance and control.
• Own managing risk and strengthening controls related to the work performed.
• Collaborate with other areas to keep pace with business activity and strategy.
• Analyze data from multiple sources to solve problems creatively and effectively.
• Communicate complex or sensitive information clearly.
• Influence stakeholders to achieve desired outcomes.