Field Service Engineer

Position: Digital Radiography Field Service Engineer (Southern UK)

If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Salary & Benefits:
Starting salary of £37,278 per annum
Company vehicle
Comprehensive Company pension plan ? 33 days of annual leave
Extensive equipment training provided Position Overview:
Due to continual growth, we are excited to offer an opportunity for a Digital Radiography Field Service Engineer to join our expanding Service Division Team. This is a homebased role covering the South of the UK, with additional travel across the UK as required. As a key Member of our Team, you will specialise in maintaining, troubleshooting, and repairing our cutting-edge digital X-ray systems, which require expertise in computer software, hardware, and networking, in addition to general X-ray equipment. Your role will be crucial in ensuring our Customers receive the highest level of service and support.
You will be expected to maintain a high standard of customer service, building strong, lasting relationships with Clients and ensuring their needs are met.
About Us:
Burtons Medical Equipment is a leading provider of medical equipment within the Animal Healthcare and Human Healthcare Dental sectors. With over 40 years of experience, we manufacture, supply, and service a wide variety of products across the UK & Ireland and internationally.
Our team of 180 employees is committed to delivering top-tier aftercare services. This includes a team of Regional Field Service Operation Managers, Technical Support Specialists, Field Service Engineers, and In-House Service & Repair Technicians, all dedicated to ensuring our Customers receive the best possible support.
Your Role as a Digital Radiography Field Service Engineer will include:
Diagnose, repair, and maintain digital X-ray systems, with a focus on software, hardware, and networking.
Conduct inspections, fault diagnosis, and configuration of specialised X-ray acquisition software.
Perform installations, commissioning and annual service visits for new and existing X-ray equipment at Customer sites.
Troubleshoot Customer issues both onsite and remotely, via phone support or remote desktop access.
Coordinate with OEMs and third-party suppliers to source spare parts, technical manuals, and support.
Complete service reports and administrative tasks with accuracy and in a timely manner.
Manage your workload effectively, scheduling and planning jobs to ensure Customer satisfaction.
Maintain up-to-date product knowledge and adhere to company guidelines and procedures
The Successful Digital Radiography Field Service Engineer will have:
Proficiency in computer hardware fault-finding down to component level (e.g., replacing hard drives, DIMMs).
Experience troubleshooting within a Windows environment.
Basic understanding of networking principles, including routing, switching, and TCP/IP.
Strong communication skills across all mediums.
Excellent time management, organisational abilities, and attention to detail.
Experience with electronic, electrical, and mechanical repair, including the use of testing equipment (e.g., multimeters, oscilloscopes). xwzovoh
Ability to perform precise repairs with a high degree of manual dexterity. Ability to manage tasks independently
Valid full UK driving licence