Chief Service Standards & Guest Experience

Sohohousecaterer

Screened

Oxford

Posted 1 week ago

About the role

Soho House is seeking a Head of Standards & Service to define and embed exceptional service standards across the Club, acting as the guardian of the brand and coaching teams to deliver consistently outstanding experiences for members and guests.

Lead operational standards, develop procedures, monitor QA, and drive improvements in member satisfaction while shaping leadership capability within the team. Flexible shifts and ongoing professional development are provided.

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About this listing

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