Data and Insights Administrator

Job Description About the eoa (Employee Ownership Association) Employee ownership in the UK is at a critical moment. The sector has more than doubled since 2020. Businesses, communities, and policymakers are increasingly recognising that a people-powered approach can unlock fairness, resilience, and productivity. We believe the UK can reach 10,000 employee owned businesses within the decade, transforming succession, broadening ownership, and reshaping the economic landscape. But achieving this relies on bold, strategic, values-led leadership across our community. The eoa exists to build and connect that community: a network of more than 850 member businesses, thousands of employee owners, specialist advisors, policymakers, and partners committed to powering fairer livelihoods and stronger businesses through employee ownership. Purpose of the Role The role supports the effective operation of eoa’s core systems by ensuring data is accurate, consistent, and well-maintained. This role has particular focus on the AMS (CRM) as the eoa’s single source of truth, and the Employee Ownership Business Register (EOBR) which provides sector intelligence. The role takes responsibility for day-to-day data administration and quality assurance tasks, helping to reduce manual workload across teams and enabling colleagues to confidently use data to inform operational and strategic decision-making. Role Summary Contract: Fixed Term - 12 Months Hours: 37.5 hours per week Location: Manchester (hybrid). You will be expected to attend the office at least twice per month, and more often where needed Salary: £27,000 Pension: 5% employee, 3% employer. Salary Sacrifice available as an option. Annual Leave: 30 days leave + bank holidays Reports to : Policy Manager Management of :N/A Key Responsibilities Systems, Technology, and Intelligence Maintain the Employee Owned Business register and AMS (CRM) records. Administer account activities such as new user set-up, verification, lifecycle updates and email bounce backs. Carry out data quality checks, correcting errors and duplicates in line with agreed standards Support data imports, exports. Carry out verification and validation checks. Help maintain GDPR and consent records, escalating data protection queries where needed. Produce standard reports, dashboards and data summaries. Support member and sector surveys and initial analysis of responses. Keep clear documentation of key data processes and workflows. Provide simple summaries or commentary to help colleagues understand key figures, trends or data limitations. Provide additional data and insight related administrative support, as needed. Skills and Attributes Experience of data administration, CRM or database systems within an office, membership, charity or similar environment. Experience of using iMIS would be advantageous. Basic analytical capability with strong attention to detail and a methodical approach to maintaining accurate, high-quality data. Confidence working with spreadsheets, structured data and basic reports or dashboards. Basic experience in using programming languages for analysis desirable, but not required An understanding of the importance of data protection, confidentiality and good data governance. Ability to manage routine tasks alongside ad-hoc requests and changing priorities. Clear written communication skills, including the ability to document processes and present data clearly. An interest in developing data, systems or insight skills within a purpose-led organisation. Knowledge of, or interest in, employee ownership and/or alternative business models is desirable but not essential. What Constitutes Success in This Role? Success in this role will mean eoa’s data is accurate, trusted and consistently maintained. Processes are followed reliably, data quality issues are identified early and addressed appropriately, and colleagues feel supported to access meaningful data to inform their work. Clear documentation and effective collaboration with insights and systems colleagues will contribute to smoother operations and improved decision-making across the organisation. Key outcomes for the role Outcome: AMS (CRM) data is accurate, consistent and up to date. Measure: Improved data quality metrics, including reduced duplicates and increased record completeness. Outcome: Teams are supported to use reliable data in decision-making. Measure: Regular use of standard reports and positive feedback on data accessibility and reliability. Outcome: EOBR is well-maintained and integrated with CRM. Measure: Register updated on schedule; data uploads completed accurately. Outcome: Data processes are clear, documented and consistently followed. Measure: Up-to-date documentation in place and reduced reliance on ad-hoc processes. Outcome: Reports and basic analysis is provided to support communications to internal/external stakeholders Measure: Reports, research and analysis supports eoa communications an