Account Director

Account Director M&E / Hard FM

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Highly Competitive Salary + Fantastic Bonus + 25 Days Holiday + Bank Holidays + Option to buy and Sell Days + Generous Car Allowance + Private Healthcare + Private Dental+ Excellent Pension + Life Assurance + Optional Additional Benefits Packages
Sector: Facilities Management / Hard FM / M&E Services
Location: London
Account Director / Facilities Management / Hard FM / M&E / Technical Services / Engineering Services / Critical Environments / Contract Management / Operational Leadership
This is an exceptional opportunity for an experienced Account Director to take full strategic and operational responsibility for a prestigious, high-profile M&E services contract in London.
Our client is a highly established and financially secure UK engineering and facilities services organisation, delivering complex technical and engineering-led services across a diverse portfolio of prestigious customers and critical environments.
The business has an outstanding reputation for technical excellence, service delivery and the development of its people. Continued investment in technology, training and innovation has supported sustained growth, while maintaining a strong culture of internal progression and long-term employee development.
This particular appointment represents a highly visible leadership position within the organisation, taking responsibility for a flagship customer account where expectations around technical delivery, customer experience and operational performance are exceptionally high.
The successful individual will have complete ownership of the account, encompassing operational delivery, commercial and financial performance, customer relationship management, people leadership, compliance and account development.
The Role
Reporting into senior leadership, you will take full responsibility for the strategic direction and day-to-day performance of a major M&E/Hard FM contract.
You will lead both resident and mobile technical teams, ensuring contractual KPIs and SLAs are consistently achieved while maintaining exceptional standards of engineering and customer service.
Fundamental to the position will be the ability to develop a genuine strategic partnership with the customer. You will establish relationships across multiple stakeholder levels, understand the client's wider objectives and ensure the service continually evolves to support their requirements.
Alongside maintaining exceptional service delivery, you will identify opportunities to develop and grow the account, introducing additional technical capability, project works and wider services where these add value to the customer.
This is therefore an opportunity for an accomplished FM leader who combines technical understanding, commercial awareness and exceptional customer relationship skills with the ability to lead and develop high-performing operational teams.
Role Responsibilities
Take complete operational and strategic ownership of a prestigious, high-value M&E services contract.
Maintain an exceptional relationship with the customer, developing relationships with senior stakeholders and becoming a trusted strategic partner.
Ensure contractual KPIs and SLAs are consistently achieved or exceeded through robust performance management and governance.
Take full accountability for the commercial and financial performance of the account, including gross profit, WIP and aged debt.
Develop and implement a structured customer relationship programme designed to improve satisfaction, strengthen retention and identify additional opportunities.
Lead, motivate and develop resident and mobile engineering teams, creating a high-performance and customer-focused culture.
Ensure appropriate staffing and resource levels are maintained in accordance with operational and contractual requirements.
Develop succession plans and identify opportunities for the continued development and progression of employees across the account.
Maintain rigorous standards of health & safety, statutory compliance and contractual governance.
Work closely with engineering and technical specialists to ensure the highest standards of M&E service delivery.
Oversee additional and project works, drawing upon wider technical and operational capability where required.
Identify opportunities for account growth and additional service delivery.
Champion innovation, technology and continuous improvement, ensuring the account continues to evolve rather than simply maintaining existing service standards.
Provide clear reporting and visibility of operational, commercial and customer performance to senior leadership.
Ensure best practice is embedded throughout the account and that the service reflects the prestige and expectations of the customer environment.
Person & Skills Required
The successful candidate will be an established Account Director, Senior Account Manager, Contract Director or senior Facilities Management professional with demonstrable experience managing complex, high-value technical FM contracts.
You will ideally possess:
Significant experience within Hard FM, M&E, engineering services or technical facilities management.
Proven responsibility for a large-scale, high-value customer contract.
Strong technical understanding of M&E and building services environments.
Demonstrable experience leading multidisciplinary engineering and operational teams.
An exceptional track record of customer relationship management and service delivery.
Experience developing relationships with senior-level client stakeholders.
Strong commercial and financial management capability, including responsibility for account profitability.
Experience managing contractual KPIs, SLAs, governance and performance reporting.
The ability to identify and develop additional commercial opportunities within existing customer relationships.
Strong leadership skills with demonstrable experience developing, motivating and retaining high-performing teams.
Excellent communication, influencing and stakeholder-management skills.
A strong understanding of compliance, health & safety and operational risk within technical FM environments.
The ability to operate effectively within a high-profile and demanding customer environment.
The ideal individual will combine technical credibility with strong commercial and leadership capability. Equally importantly, you will understand that successful account leadership is built around the customer relationship and the ability to continually demonstrate value.
The Opportunity
This is not simply an opportunity to manage another FM contract.
The successful candidate will assume leadership of a flagship account with significant visibility internally and with the customer, providing an opportunity to make a tangible impact on the strategic direction and continued development of the service.
The organisation has an established culture of investing in its people and promoting from within. As such, this appointment offers genuine scope for continued progression within a substantial UK engineering and facilities services business.
The package includes a highly competitive salary, car allowance, private medical insurance, excellent pension provision, 25 days' holiday plus bank holidays, holiday buy/sell scheme, wellbeing and volunteer days, life assurance, hybrid/electric vehicle salary sacrifice scheme and an extensive flexible benefits package. xwzovoh
Send your CV for immediate consideration and a confidential discussion.
Account Director / Facilities Management / FM / Hard FM / M&E / Mechanical & Electrical / Engineering Services / Technical Services / Contract Director / Senior Account Manager / Building Services / Critical Environments / London / Facilities Services / Technical FM