IT Support Technician - 2nd Line

The Rewards and Benefits on offer: * Immediate starts available * Competitive basic salary * Potential for contract extension * The opportunity to work with an industry-leading employer * Monday to Friday office hours * Full systems training provided MTrec’s New Job Opportunity: MTrec Recruitment are supporting our long-standing and prestigious client in their search for a contract IT Technician. The role will be supporting a global rollout of hardware and software and would be well suited to those with previous experience in end user computing/ 2nd Line IT support. This is a 3-month contract, with potential for extension, depending on the status of the project. Apply now for an immediate response! The Job you will do: * Installation, configuration, and deployment of PCs and laptops for end users (hardware setup, OS imaging, software installation) * Configuration of user profiles, network drives, email clients, and access to corporate resources * Active Directory administration: creating and managing user accounts, password resets, account unlocking, and group/permission assignments * Providing 1st line IT support during system integration and migration processes * Logging, tracking, and resolving support tickets via the corporate ITSM platform; escalating complex issues to 2nd/3rd line teams * Troubleshooting Virtual Machine (VM) access and virtualised application issues for end users * Basic network diagnostics and escalation of infrastructure-related incidents to the relevant teams * Maintaining IT asset inventory and ensuring accurate documentation of all hardware deployments * Ensuring compliance with corporate IT security policies and governance standards About you: * Previous experience in a 2nd line IT Support role is essential. * Hardware and software rollout experience is essential * You will be a natural communicator and able to work with a variety of stakeholders. * Strong attention to detail is a must * You must be local to work at the company site in Northumberland * Full right to work in the UK is essential