Technical Support Manager - Warehouse Automation

Technical Support Manager - Warehouse Automation £80,000 - £100,000 + Bonus UK-Based | Global Remit An exciting opportunity has arisen for an experienced Technical Support Manager to join a growing automation business delivering warehouse automation and control systems across the UK, Europe, Canada, and Australia. This role will take ownership of the day-to-day management and continuous improvement of the global technical support function, ensuring SLA performance, effective escalation management, and consistent service delivery across multiple regions and third-party support partners. Key Responsibilities * Manage SLA performance, KPIs, and service delivery across all support contracts * Coordinate escalations and major incidents across WCS and PLC support teams * Oversee third-party support partners and OEM supplier relationships * Lead service reviews and drive continuous improvement initiatives * Maintain support processes, governance, and escalation procedures * Support the onboarding of new sites, partners, and regions About You * Previous experience managing a technical support or service desk function * Strong understanding of SLA management, incident management, and service delivery * Experience managing third-party suppliers or support partners * Technical understanding of automation, WCS, PLC, or industrial systems * Excellent communication, organisational, and stakeholder management skills * ITIL experience or certification would be advantageous What’s on Offer * Opportunity to join a growing and innovative engineering business * International exposure across multiple regions * Career development opportunities within a fast-paced technical environment