Direct Marketing Executive

About us

We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no‑one is left behind. With 3000 staff of more than 50 nationalities, Concern operates in 25 of the world’s poorest countries, helping people to achieve major and long‑lasting improvements in their lives.

Benefits

• 25 days’ annual leave, pro‑rated for part‑time employees.
• Office closure between Christmas Day and New Year’s Day.
• Flexible hours and hybrid working.
• Annual leave purchase scheme.
• Enhanced parental leave pay.
• Stakeholder pension.
• Season ticket loan.
• Cycle scheme.
• Life assurance.
• Access to Employee Assistance Programme (EAP).

Job Location: Belfast (Hybrid)

Staff are expected to come into their base office once per week. Staff are also able to flex their start and finish times between the hours of 7am to 7pm daily.

Our Belfast office is located in an historic building in a lively area, close to the Ulster University Belfast campus, cafés, restaurants, shops, and excellent transport links. The building is full of character, blending historic charm with modern, flexible workspaces designed for collaboration and creativity.

About the role

The Direct Marketing Executive will play a key role in delivering high‑quality direct marketing campaigns that drive income and engagement from individual supporters. Focusing on cash appeals and alternative gifts, this role will manage the planning, delivery, and evaluation of multi‑channel campaigns that inspire supporters to give, strengthen loyalty, and maximise return on investment.

About You

You are organised, proactive and experienced in delivering successful direct marketing campaigns across channels such as direct mail and email. With excellent planning and project management skills, you can manage multiple campaigns from concept to completion, working collaboratively with colleagues, agencies and suppliers to deliver high‑quality results on time and within budget.

You have strong analytical and numerical skills, enjoy working with data and databases, and use campaign insights to drive continuous improvement. Comfortable using Excel, Word and CRM or database systems, you’re confident managing campaign data, monitoring performance and identifying opportunities to improve supporter engagement and response.

An excellent communicator, you have strong written skills and experience writing and editing compelling email and campaign copy. You build positive relationships with internal stakeholders and external partners, working collaboratively while confidently managing priorities, negotiating deadlines and solving problems as they arise.

You’re highly organised, able to manage a varied workload and adapt quickly in a fast‑paced environment. You take ownership of your work, bring fresh ideas and a creative approach to campaign development, and are always looking for ways to improve results.

Ideally, you’ll have experience within the charity sector, individual giving or supporter fundraising, along with an understanding of digital marketing, donor care and audience segmentation. Most importantly, you’re motivated by the opportunity to create meaningful campaigns that inspire supporters and make a lasting impact.

Equality, Diversity, and Inclusion

Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio‑economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.

Conditions of Appointment

Pay band: GB4

Belfast: £30,075 - £33,416, based on full time hours (35 hours per week)

New employees typically start at the beginning of their pay band.

The successful post holder will be required to complete a criminal records self‑declaration form and a Basic AccessNI check.

Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.

https://www.concern.org.uk/privacy-statement

https://www.concern.org.uk/fair-processing-notice

The Secure Handling Use Storage and Retention of Disclosure Information

https://www.concern.org.uk/jobs/recruiting-people-criminal-records

Policy on the Recruitment of Ex‑offenders for Responsible Bodies – candidates based in Northern Ireland jurisdiction only