Contact Centre Test Assurance Specialist

Role Title: Contact Centre Test Assurance Specialist Rate: £332 Location: London or Horsham 3 days on site Key Responsibilities Lead the QA workstream for the Contact Centre Transformation programme. Define and oversee end-to-end testing coverage, ensuring all critical areas are addressed, including: Regression testing Network configuration validation Backup and recovery Call recording functionality Integration with upstream/downstream systems Rollback and contingency scenarios Review, challenge, and validate vendor testing strategies and plans. Provide independent QA assurance to client QA leadership on: Testing completeness and quality Key risks and gaps Mitigations and readiness for release Collaborate closely with vendors (including Wipro) and internal stakeholders to ensure alignment and delivery quality. Support governance, reporting, and stakeholder communication across the transformation programme.Required Experience Strong experience leading QA or Test Workstreams on large-scale transformation programmes. Proven expertise in Contact Centre / CCaaS transformations. Deep understanding of testing across complex, integrated environments. Experience working with multi-vendor delivery models and providing independent assurance. Strong stakeholder management skills, including interaction with senior QA and programme leadership.Key Skills Test strategy, planning, and governance Functional and non-functional testing (incl. regression, integration) Risk assessment and mitigation planning Vendor management and challenge Strong communication and reporting skillsLocation Hybrid: 2-3 days per week onsite in London or HorshamIf you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website