Technical Support Associate (IT Support, MSP)

Job Description

Before applying for this role, please read the following information about this opportunity found below.

Technical Support Associate (MSP)

Central Bristol | Office-Based (5 Days Per Week) Up to £30,000 + Excellent Benefits

Looking to build your career within a fast-growing Managed Service Provider?

We're recruiting a Technical Support Associate to support customers across a range of IT services, helping resolve issues, coordinate support activities and deliver an excellent customer experience.

This is an ideal opportunity for someone with experience in a Service Desk, IT Support, Customer Support or MSP environment who enjoys working with customers and wants to develop their technical and professional skills.

What You'll Be Doing

• Acting as a key point of contact for customers
• Supporting service requests, incidents and escalations
• Coordinating with technical teams to resolve issues
• Supporting customer onboarding and service adoption
• Monitoring customer satisfaction and service performance
• Identifying opportunities for service improvement
• Building strong customer relationships

What We're Looking For

• Experience in an IT Support, Service Desk, MSP or customer-facing technical role
• Strong communication and customer service skills
• Good organisational and problem-solving abilities
• Experience using service desk, CRM or ITSM systems
• Understanding of Microsoft technologies and IT support environments
• ITIL Foundation or willingness to obtain certification

Essential Requirements

Eligible for SC Clearance Full UK Driving Licence Able to work from the Bristol xwzovoh office 5 days per week

Benefits

• Pension matched up to 6%
• Private Healthcare
• EMI Share Scheme
• 25 Days Holiday + Bank Holidays
• Birthday Off
• Life Assurance
• Excellent training and career development opportunities

If you're looking for a role where you can develop your technical skills, work closely with customers and build a long-term career in managed services, we'd love to hear from you.

RSG Plc is acting as an Employment Agency in relation to this vacancy.