FM Helpdesk Coordinator

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Helpdesk Coordinator Salary: £26,000 - £28,000 dependent on experience Hours 9am - 5pm Location : Rotherham S60 About our client: Our client is a rapidly growing facilities management company dedicated to providing exceptional service to a diverse portfolio of clients. As their business continues to expand, they are now looking for another Helpdesk Coordinator to join their team, ensuring efficient, professional, and customer-focused support. Job Overview: The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients. Key Responsibilities: * Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner. * Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution. * Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs. * Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols. Key Skills & Experience: * Previous helpdesk experience ideally in facilities management or a related industry. * We also welcome applications from candidates with a successful background in sales eg automotive or similar consultative sales environments who can demonstrate outstanding communication and relationship-building skills * Strong customer service orientation with the ability to handle challenging situations calmly and effectively. * Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently in a fast-paced environment. * Strong analytical skills with the ability to assess performance data and make data-driven improvements. * Familiarity with helpdesk management software and ticketing systems. * Strong verbal and written communication skills. * Ability to manage and motivate a team to meet targets and deliver high-quality service. * Knowledge of facilities management practices is desirable but not essential. What our client offers: * Opportunity to be part of a growing, dynamic team with potential for career development. * Supportive and collaborative work environment. * Professional development