Account Manager

Account Manager Full-time, permanent opportunity Monday to Friday working pattern Fully on-site role Salary: £28,000 per year What You’ll Be Doing * Managing a portfolio of client accounts and maintaining strong working relationships * Acting as a primary point of contact for client queries and support * Delivering regular account updates, reports, and performance insights * Collaborating with internal teams to ensure client expectations and service standards are consistently achieved * Resolving issues and queries efficiently and professionally * Reviewing account performance and identifying areas for improvement * Supporting client retention and contributing to wider business growth initiatives * Keeping CRM systems and internal records accurate and up to date Must haves * Previous experience in account management, customer service, or client relationship roles * Excellent communication and interpersonal skills * Strong organisational abilities with a high level of attention to detail * Comfortable analysing reports and working with performance data * Good working knowledge of Microsoft Office and CRM platforms * A professional, proactive, and customer-focused approach * Ability to manage workload effectively within a fast-paced environment Nice to Haves * Experience within debt collection, credit control, or financial services environments * Understanding of collections processes and client reporting * A-Level qualification or equivalent What's in it for you? * 22 days annual leave, increasing to 25 days with service, plus bank holidays * Company pension scheme * Life insurance cover * Access to wellbeing support and counselling services * Smart-casual working environment * Regular company social events Interested? Send your most up-to-date CV to Olivia at i2i recruitment today! Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion