Deskside Engineer

Vacancy Title:  Deskside EngineerVacancy Location: Birkenhead- Twelve QuaysEngagement Type: Permanent, Full TimeThe Role:Here at Survitec, we are currently recruiting for a Deskside Engineer to join our IT Team based in Birkenhead. Key responsibilities for the Deskside Engineer role include but are not limited to:Respond to IT support requests from staff and customers via phone, email, or chatTroubleshoot and resolve hardware, software, network, and system issuesInstall, configure, and update IT equipment and softwareProvide training and guidance to users on how to use IT tools and applicationsAssisting with IT projects, such as system upgrades, migrations, backups, etc.Document IT procedures, policies, and best practicesMonitor and maintain IT inventory, security, and performanceCollaborate with other IT staff and external vendors as neededRemain current regarding IT trends and developmentsYou will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding. This is not just another job; this is your career.About You:Essential criteria:Knowledge of MS Windows operating system, Microsoft Office Ability to troubleshoot and diagnose IT issues and provide solutions Attention to detail, accuracy, and quality Ability to work under pressure and meet deadlines Excellent communication, customer service, and interpersonal skills Experience of Service management tools eg ServiceNOW, SysAID etc Willingness to learn new skills and technologies Continual improvement mindsetWhy You Should Work for Us33 days holiday entitlement (including bank holidays)Additional day off to celebrate your birthdayCompany Anniversary Holiday BenefitExcellent enhanced maternity & paternity packageCycle to Work SchemeLife AssuranceTraining & Professional DevelopmentEmployee Assistance ProgrammeWorkplace Reward & Recognition schemeWho are Survitec and what do we do?Survitec is a global leader in Survival Technology, trusted to protect lives for over 168 years. Operating in more than 2,000 ports across 96 countries, we are the world’s largest manufacturer and supplier of liferafts, Marine Evacuation Systems (MES) and offshore rental PPE. Our 2,000 global colleagues are driven by our purpose — “We Exist to Protect Lives” —  designing and delivering innovative survival, fire and safety solutions that perform when lives depend on them. How to ApplyTo Apply, please click the Apply button and submit your application via our website.Please note, we do not accept direct applications via email nor do we accept speculative CVs from recruitment agencies.