Housing Operations Manager

Housing Operations Manager

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Join a senior housing role where practical housing management knowledge, regulatory understanding and analytical judgement can strengthen policy, performance, staff capability and service improvement for vulnerable tenants.
If you've also worked in the following roles, we'd also like to hear from you: Operations Manager, Housing Services Manager, Housing Manager, Service Manager, Housing Performance Manager, Housing Compliance Manager, Service Improvement Manager, Performance Manager
SALARY: £45,000 per annum (depending on experience) + Benefits
LOCATION: Blackburn, Lancashire / Operational Travel as Required
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday, 9am–5pm
JOB OVERVIEW
This is an opportunity to shape how housing services are assured and improved while building towards wider operational leadership.
Working with the Operations Director, the Housing Operations Manager will connect regulation, policy, staff knowledge and practice, identifying gaps and turning findings into practical improvements.
The Housing Operations Manager will strengthen KPIs, management information, training and assurance so teams can make informed decisions and maintain standards.
As capability grows, the Housing Operations Manager can take on greater oversight of housing management, complex matters and team performance while supporting person-centred services for vulnerable tenants.
DUTIES
Your duties as the Housing Operations Manager include:
Regulatory Compliance and Assurance: Translate relevant regulatory requirements into clear operational expectations, maintain assurance evidence, complete gap analyses and escalate material risks
Policy and Operational Practice: Maintain policy and procedure oversight, test alignment with day-to-day practice and ensure agreed changes are communicated, implemented and checked
Training and Staff Development: Identify learning needs, deliver practical training and briefings, produce guidance and evaluate whether learning has improved practice
Housing Management Oversight: Provide guidance across tenancy management, rent and service charges, arrears, anti-social behaviour, complaints, safeguarding, voids, lettings, tenancy sustainment, vulnerability, reasonable adjustments and tenant engagement
Case Review and Decision Support: Review cases and working practices for compliance, proportionality and evidence, supporting escalation and sound decisions in complex or higher-risk matters
Performance and KPIs: Review measures, develop meaningful KPIs and dashboards, investigate underperformance, validate data and track improvement actions
Continuous Improvement and Quality Assurance: Coordinate audits, policy compliance checks, process reviews, thematic reviews and follow-up activity, converting learning into practical improvements
Team Oversight and Leadership: Work with the Housing Management Team to monitor caseloads and performance, reinforce accountability and progressively take on wider operational responsibility
CANDIDATE REQUIREMENTS
Good practical knowledge of housing management, ideally within social or supported housing
Good understanding of the regulatory environment for Registered Providers
Experience of developing, reviewing or implementing policies and procedures and translating them into practice
Experience of training, coaching or developing staff and explaining complex requirements clearly
Experience of monitoring service or team performance using KPIs or management information
Strong analytical, problem-solving and report-writing skills
Ability to identify gaps, research unfamiliar issues and develop evidence-based, workable recommendations
Confidence to challenge constructively, hold others to agreed actions and exercise sound judgement
Strong communication and relationship-building skills across operational and senior levels
Good working knowledge of Microsoft Office and confidence working with data and performance information
Potential to lead and motivate a team, manage performance and progressively assume wider delegated responsibility
Self-motivated, collaborative and improvement focused, with a commitment to person-centred services and good outcomes for vulnerable tenants
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P15251
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