Customer Service Administrator

Customer Service Administrator – Helpdesk

Location: Acton, West London

Working Hours: Monday to Friday, 8:30am–5:00pm, with one weekend per month required for helpdesk cover from home, 9:00am–3:00pm. Weekend cover is paid as overtime, providing an opportunity to earn additional income.

Job Type: Full-time, permanent

Do you love helping people, keeping things organised and making sure everything runs smoothly?

We’re looking for a friendly, organised and proactive Customer Service Administrator to join our busy Helpdesk team at Nelson Dish & Glasswashing Machines Ltd.

We supply and service commercial kitchen equipment, helping businesses keep their kitchens running smoothly. Our Helpdesk is at the heart of our service operation, supporting customers, coordinating engineers and making sure repair and maintenance jobs are dealt with efficiently.

This is a varied, hands-on role that would suit someone who enjoys a fast-paced environment, takes pride in delivering great customer service and is confident juggling different priorities throughout the day.

What will you be doing?

You’ll play a key role in making sure our customers receive a reliable, professional and friendly service.

Your responsibilities w...