Villa Specialist

Villa Specialist We are recruiting on behalf of a successful luxury villa holiday specialist, known for its handpicked portfolio of exceptional properties and its commitment to authentic, highly personalised service. They are looking for a dedicated and personable Villa Specialist with the travel industry experience and knowledge to turn a client's wish list into their perfect holiday. Villa Specialist – Role & Responsibilities: Take full client ownership from first enquiry, throughout the entire booking and after sale process, building an excellent rapport and delivering exceptional service at every stage. Use your product and destination knowledge to shape tailored villa holidays, thinking creatively to offer the very best options and sell the full experience. Handle incoming calls, web enquiries and email requests promptly and efficiently, covering both new bookings and support for existing ones. Follow up every lead to convert as many enquiries as possible into confirmed bookings & aim to exceed agreed targets. Manage amendments, cancellations and additions accurately. Contact clients proactively ahead of travel to add extra touches, and afterwards to build loyalty and encourage repeat bookings. Maximise revenue by upselling flights, transfers and additional experiences such as private chefs, boat hire and excursions. Villa Specialist – Skills & Experience Required: Proven experience in a villa specialist or travel sales role with experience of meeting and exceeding sales targets. Strong relationship management skills. Excellent selling, communication and negotiation abilities. Well organised, with strong prioritisation and time management skills. Good worldwide destination knowledge Highly motivated, target driven and used to working under pressure in a seasonal business. Excellent attention to detail and a genuinely customer focused approach. A strong team player who stays calm under pressure. Knowledge of a European language is an advantage, though not essential. Villa Specialist – Additional Information: Salary circa £30k basic plus OTE of £10k to £15k per year Hybrid working in central London office, 3 days per week in the office. 37.5 hours per week, Monday to Friday 9 to 5.30 with Saturdays worked on a rota basis from 10 to 2 (3 to 4 per quarter) Willingness to work some evenings and weekends during peak periods. One complimentary villa stay per year!  Great fit for candidates with a genuine passion for luxury travel and a strong track record in travel or villa sales. Please apply for the position of Villa Specialist online or email your CV to