IT Service Desk Engineer

Service Desk Engineer (2nd Line) - Microsoft / Windows - Hull

Are you a strong 1st liner ready for the next step, or a 2nd line engineer who wants a role with real variety?

We're working with a manufacturing business on the lookout for a 2nd Line IT Service Desk Engineer to join its Hull-based Service Desk. It's part of a lean, close-knit team where everyone gets stuck in, so you'll see the full picture rather than being boxed into one narrow queue.

What you'll be doing

This is a hands-on role with room to grow into more responsibility.

You'll be:

• Supporting both 1st and 2nd line, from password resets to the more complex issues

• Picking up escalations from the 1st line technicians when they can't resolve something on first fix

• Guiding and coaching 1st line colleagues, helping to build the team's capability

• Owning and impr...