Audit & Operations Co-ordinator

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we're central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you'll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we're creating a space where everyone can thrive.

Discover more about working with us here:

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The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job overview

Following the establishment of the NHS Wales Joint Commissioning Committee (NWJCC) on 1st April 2024 and a recent organisational restructure, we are seeking aNational Framework Audit and Operations Co-ordinator(NWJCC), Joint Commissioning Committee (JCC) to support our journey as a newly formed organisation.

The NWJCC is a joint committee of the seven health boards in Wales, with a Chair and Lay Members. We support collaborative commissioning across Wales, with around 120 staff based in Mold and Nantgarw/Treforest.

Our mission to be The Centre of Excellence for Collaborative Commissioning, improving health and care outcomes across Wales. We commission around 220 services, from NHS 111 and ambulance services to specialised rare disease services, and mental health, operating a £1.14bn budget.

In this role, you will join a supportive, inclusive team, working with NHS Wales, Welsh Government, and UK provider organisations. We are seeking individuals who reflect our values of respect, trust, collaboration, and excellence-those who put patients and quality at the centre of everything they do.

If you're passionate about improving lives and want to be part of a forward-thinking, ambitious team, we'd love to hear from you.

Main duties of the job

Assist the National Framework Lead as the first point of contact for identifying hospital and care home provider audits.

Liaise and work with relevant stakeholders including Framework providers, NWJCC, Health Board commissioning teams.

Support the National Framework Team and the wider NHS Wales Joint Commissioning Committee (NWJCC), to improve data/information quality.

Provide additional contract management and operational support to the MHLDVGs directorate as required.

Working for our organisation

Joint Commissioning Committee (NWJCC) works on behalf of Wales' seven Health Boards to plan and commission healthcare services that are best delivered nationally. While Health Boards provide services for local populations, some services are so specialist, complex or low volume that they are commissioned once for the whole of Wales. NWJCC works with and on behalf of the Health Boards to ensure these services are planned consistently, delivered safely and equitably across Wales.

With approximately 120 colleagues based in north and south Wales, we are a focused organisation with a national remit, offering a unique opportunity to influence healthcare across Wales and make a real difference. Our vision is to be the Centre of Excellence for Collaborative Commissioning, bringing together expertise to improve health and care for people in Wales.

Guided by our values of Respecting Each Other, Fostering Collaboration, Striving for Excellence and Building Trust, we provide a supportive and inclusive workplace, reflected in our Diverse Cymru Cultural Competence Certificate (Silver Award with Merit). We offer flexible working, generous annual leave, an excellent NHS pension scheme, staff benefits, and career development opportunities.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications and Knowledge

Essential criteria

• In depth knowledge & experience of databases and spreadsheets to Vocational Level 3 or equivalent skills, knowledge and experience.
• Knowledge of legislation relating to data protection and the release of confidential information.
• Demonstrate a sound knowledge and understanding of confidentiality.
• Clear knowledge and the importance of Health and Safety Regulations in the Workplace.
• Training on specific software programmes, databases and spreadsheets necessary to undertake the role will be provided in-house over a rolling programme following induction.

Desirable criteria

• ECDL or equivalent experience.
• Knowledge of continuing health care, commissioning and procurement terms.

Experience

Essential criteria

• Experience of operating and managing systems and chasing enquiries to meet deadlines.
• Proven ability to establish and enhance effective working relationships with Stakeholders at varying levels throughout organisations within the NHS, Local Authorities and Independent Care Sector.

Desirable criteria

• Experience of working in the NHS or similar public/health environment.
• Experience of working within an office environment.

Skills and Attributes

Essential criteria

• Proficient user of Microsoft Office packages, Word, Outlook, and Excel - required to fulfil the requirements of the post.
• Able to work with a high level of accuracy.
• Well-developed IT skills including use of Microsoft Office (Excel) software and email.
• Excellent organisational and planning skills to ensure work is appropriately prioritised and completed.
• Problem solving skills.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Clear communicator with good writing and telephone skills.
• Ability to work under pressure, meet deadlines and prioritise workload in a challenging and demanding environment.
• Able to work confidentiality and able to demonstrate tact and diplomacy when working with others.

Desirable criteria

• Have the skills and confidence to build effective relationships, especially with senior managers and clinical staff.

Other Role Requirements

Essential criteria

• A commitment to continued professional development and the ability to learn new IT related systems.
• Ability to travel within geographical area in a timely manner.
• Flexibility to meet the needs of the service.
• Must be able to attend office locations on a regular basis.
• Able to reflect on own performance.
• Committed to developing self and organisation.
• Able to work independently and effectively as part of a team.

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government's Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

Welsh language skills are desirable

Documents to download

• JDPS - English ( PDF , 920.5 KB )
• SDMP - Cymraeg ( PDF , 1.0 MB )
• OH Form - IG Ffurflen ( PDF , 648.5 KB )
• NWSSP Recruitment Services Privacy Notice ( PDF , 404.2 KB )
• Guidance Notes for Applicants ( PDF , 322.5 KB )
• Welsh Language Guidance ( PDF , 300.8 KB )
• CTMUHB Staff Benefits Guide 2026 ( PDF , 1.5 MB )
• CTMUHB Staff Benefits Guide 2026 ( PDF , 529.1 KB )